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1. Introduction

Welcome to Expert Partners, your trusted online destination for heavy vehicle spare parts. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to comply with these Terms and Conditions.

2. Returns Policy

2.1 Mechanical Parts: We accept returns for mechanical parts within 7 days of the delivery date, provided that the parts are in good condition and are returned in their original packaging. The parts must be unused, undamaged, and in a resalable condition. Returns will not be accepted for parts that show signs of installation, use, or wear.

2.2 Electrical Parts: No returns will be accepted for electrical parts unless the packaging is unopened and undamaged. Once the packaging is opened, we cannot accept returns for electrical parts due to the sensitive nature of these components. Please ensure that you carefully inspect the packaging before opening it.

3. Return Process

3.1 Initiating a Return: To initiate a return, please contact our customer service team within the stipulated return period. You can reach us via sales@expert-partnerss.com or +966 554460831. Please include your order number, a detailed explanation of the reason for the return, and photographs of the parts and packaging.

3.2 Return Authorization: Upon approval, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item. Returns without a valid RA number will not be accepted.

3.3 Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the items.

4. Refunds

4.1 Refund Eligibility: Refunds will be processed once we receive and inspect the returned items. Refunds will only be issued for parts that meet the conditions outlined in Sections 2.1 and 2.2.

4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.

4.3 Processing Time: Please allow 5 business days for the processing of refunds once the returned items have been received and inspected.

5. Limitations

5.1 Warranty: All products are sold "as is." We do not offer any warranties, express or implied, on the products sold on our website, if there is will be mention under product warranty section.

5.2 Liability: Expert Partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products.

6. Amendments

We reserve the right to update, modify, or revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically.

By using our website and making a purchase, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact our customer service team before making a purchase.

Thank you for choosing Expert Partners for your heavy vehicle spare parts needs.

Expert Partners

sales@expert-partnerss.com

+966 554460831